Refund Policy

 

We want you to be happy with your ticket purchases from our website! If you need to request a refund, please read the following policy carefully.

 

General Refund Information

 

• Eligibility: Refunds are only for tickets bought directly through our website.

• Time Limit: You must request a refund within the specified refund period (see “Refund Period” below) or as stated on your ticket confirmation.

• Non-Refundable Tickets: Some tickets are non-refundable. This will always be clearly stated at the time of purchase and on your ticket confirmation. Unless otherwise required by law, non-refundable tickets cannot be refunded.

How to Request a Refund

 

1. Contact Us: To request a refund, please reach out to our customer support team by email or phone.

2. Provide Details: Be sure to include your order number and the reason for your refund request.

3. Timely Submission: Your refund request must be submitted within the designated refund period.

4. Review Process: Our team will review your request based on the eligibility criteria. We reserve the right to decline a refund if the request doesn’t meet the criteria, or if the ticket has been used or has expired.

5. Refund Processing: If your refund is approved, we’ll process it as quickly as possible. Refunds are generally issued to the original payment method unless we agree otherwise.

Refund Period

 

• Standard Period: The standard refund period for eligible requests is [number of days] days from your purchase date. Requests made after this period may be subject to additional review and might not qualify for a full refund.

• Canceled/Postponed Events: If an attraction is canceled or postponed, our refund policy might change. We’ll do our best to notify you and provide your available refund options.

Ticket Exchanges

 

• Availability: Tickets purchased through our site might be eligible for exchanges, depending on availability and the attraction provider’s terms.

• Fees: Exchanges may incur additional fees, which we’ll inform you about before processing.

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Need Help?

 

If you have any questions or need assistance with our refund policy, please contact our customer support team:

• Email: sales@louvreticketonline.com

Please Note: This refund policy may be updated without prior notice. It’s your responsibility to review the policy each time you make a purchase to understand the current terms.