Terms and Conditions
These General Terms and Conditions (GTC) outline the rules for using our website, louvreticketreserve.com (referred to as the “Website” or “Platform”), and the services provided by Malizblank s. r. o. (referred to as “Service Provider,” “we,” or “us”). They define the relationship and responsibilities between us, the organizers of programs or attractions (“Organizer”), and you, our valued customer (“Customer” or “Client”), concerning the purchase of tickets, season tickets, and various ticket packages (collectively, “Tickets”) and other potential products.
Your Agreement to These Terms
By using our service, you’re agreeing to these GTC. This acceptance is mandatory and must be explicitly confirmed by you on the Website when purchasing Tickets. Your use of our service signifies your acknowledgment and acceptance of both these GTC and our Privacy Policy as legally binding.
This document is an electronic agreement, written in English, and is not physically archived. It does not constitute a traditional written contract.
Applicable Law
These GTC apply to all e-commerce services we offer within the European Union through our Website. Our services and their provision comply with DIRECTIVE 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on electronic commerce and its implementing legislation.
For any matters not covered by these GTC or for their interpretation, Slovak law, particularly the relevant provisions of the Slovak Civil Code, will apply. All parties are bound by the mandatory stipulations of applicable legislation without requiring a specific agreement.
Who Can Purchase
You can purchase Tickets directly from us or through our Partners via the Website. Our services are available to companies, organizations, and individuals aged 18 and above. By providing your personal information, you confirm that you are of legal age. Clicking the “Confirm and Pay” button signifies your explicit agreement to these GTC, the specific terms for the Ticket purchase, and our service contract terms.
An online sales contract is formed between you and either us or our Partner upon your explicit acceptance of these GTC.
Changes to These Terms
We will always make the current version of these GTC available for download on our Website. We reserve the right to amend these GTC unilaterally. Any modifications will become effective eight days after they are published on the Website.
Key Definitions
To ensure clarity, the following terms in these GTC have the definitions below:
Service Provider: Refers to Malizblank s. r. o., including individuals authorized to act on its behalf.
Website/Platform: Our online platform, louvreticketreserve.com, including its software and databases, through which we offer Ticket sales services directly or via agreements.
Ticket: A movable property that includes or is linked to digital content or a digital service, essential for its intended function.
Customer: An individual who uses our Website’s IT support to purchase Tickets from us or our Partners.
Partner: An entity legally authorized to sell Tickets, with whom we have a service use contract.
Payment System: The server-based electronic money system and service provided by its issuer. Online credit card payments are processed via Stripe, ensuring your card details are not shared with us.
How to Purchase and Contract Formation
You can order Tickets displayed on the Website by selecting the relevant Ticket icons. Clicking a chosen Ticket provides higher resolution images and a detailed description, allowing you to specify the date, quantity, language of guided tours, etc. During purchase, you must provide your full name, telephone number, and email address. After clicking “Confirm and Pay,” you’ll enter your credit card details on the secure online payment page.
You are solely responsible for the accuracy and truthfulness of the information you provide during the purchase. We and our Partners are not liable for any inaccuracies or resulting issues.
The transaction is finalized when you click the payment icon and confirm acceptance of these GTC and our Privacy Policy. You will then be redirected to the payment platform (Stripe or PayPal). By proceeding, you explicitly consent to us blocking the Ticket fee amount on your bank account via these electronic payment systems. The purchase is complete once this amount is blocked. Your electronic Ticket will be promptly delivered to your provided email address in virtually real-time. We emphasize that Tickets are delivered exclusively electronically, and the service execution is automated.
You are required to prepay the Ticket price through the online payment system. The Ticket price is always the amount displayed on the Website at the time of purchase and includes all applicable taxes and charges (gross price).
Upon our acceptance of your purchase, confirmed via email notification, a sales contract is established between you and us for the specified Tickets. This sales contract is not downloadable, archived, or associated with a specific code of conduct.
Once a sales contract is concluded, we will automatically assign an identification number to the transaction for unique identification of your purchase and Ticket.
In case of a dispute, the sales contract is considered concluded on the date we dispatch the automatic email confirming acceptance to your provided email address, regardless of when you become aware of it.
The sales contract is deemed concluded at our registered office. The designated place of performance for the sales contract is always your provided email address. The sales contract remains valid until its completion.
Cancellations and Refunds
You can withdraw from your purchase at any time by sending an electronic message from the email address you provided during the purchase, subject to the following conditions:
If cancellation occurs at least 24 hours prior to the commencement of the Access Program, you will receive a full refund.
If cancellation occurs less than 24 hours prior to the commencement of the Access Program, the paid price will not be refunded.
Shipment and Invoice
We are responsible for sending Tickets to the email address you specified during purchase.
Invoice: After confirming your purchase and payment, we will issue an electronic invoice to your provided email address as proof of payment. By accepting these GTC, you explicitly consent to receiving an electronic invoice. You also agree to download the invoice from the Invoice Letter we send within the specified timeframe.
Our electronic invoices fully comply with accounting and VAT legislation and are identifiable for tax administration purposes. They must be stored electronically according to prevailing legislation and serve as authentic proof of tax-related rights and obligations. You will receive your electronic invoice no later than with your Ticket.
Website Content and Responsibilities
We are committed to maintaining louvreticketreserve.com as a platform for you to access information and place orders. You will receive an automated confirmation email upon order submission. We ensure that Ticket data and information are accessible to you on the Website.
Our Responsibilities
Our role is limited to the sale of Tickets; we do not organize or operate the programs or attractions themselves. Our responsibility is solely that of a trader. Therefore, the Program Organizer is responsible for the execution of the Program. We assume no liability regarding the quality, conduct, realization, or any other issues related to the Program associated with your purchased Ticket.
Due to the nature of the internet, the system may experience interruptions. We do not guarantee flawless or uninterrupted functionality of the service and Website, nor continuous or error-free access. We reserve the right to temporarily suspend the service, in whole or in part, for maintenance or security reasons, without prior notice.
We strive to convey information from Program Organizers accurately. However, we are not liable for the information and content concerning individual Programs on the Website, as this data is provided to us by the Program Organizer.
We are only liable for damages resulting from our intentional or grossly negligent errors, limited to the value of the purchase transaction. We are not responsible for any damage or misuse during or as a consequence of credit card payments. We are also not liable for damages resulting from actions of the Customer, Program Organizer, or third parties.
You use the Website interface at your own risk. We are not liable for any damages arising from Website use, except in cases of intentional or criminal damage or contract breach causing harm to life, physical health, or health. You are responsible for ensuring your Website use does not infringe on third-party rights or violate any laws.
Program Protocols
The Organizer/Operator is solely responsible for the Program and ensuring it adheres to advertised details. We hold no liability for the execution of the Program, its quality, conduct, or execution. The service relationship regarding Program participation is between you (as the Ticket holder) and the Organizer, governed by the Program/Event’s rules and regulations (available on the Organizer/Operator’s official website). We are not a party to disputes between you and the Organizer. You must acknowledge the Rules of Procedure at the time of Ticket purchase and entry.
Tickets are generally transferable unless personalized or otherwise specified by the Program organizer. If you transfer a Ticket, you affirm that the new holder has agreed to our GTC, our Data Management Information, and the Program-specific rules.
The start time on your Ticket is approximate and may vary. Some Tickets may grant access to specific designated areas.
All individuals attend Programs at their own risk. While Organizers make reasonable efforts for secure execution, we assume no liability for irresponsible visitor behavior. Attendance under the influence of intoxication, drugs, or other mind-altering substances is prohibited, even with a valid Ticket.
Programs may be audio and video recorded, potentially capturing visitors. Visitors cannot make claims against the Program Organizer or Service Provider in this regard.
The Program Organizer reserves the right to expel any visitor who breaches participation conditions, Program rules, premises regulations, or security instructions to ensure safe execution and uninterrupted enjoyment for all attendees. We are not liable to provide compensation in case of such exclusion.
Service Provider’s Default
If we fail to send you a purchased Ticket, we are considered in default. In such a case, you are entitled to cancel your purchase and request a refund of the Ticket price. We are obligated to refund the Ticket price within 5 days via bank transfer to your specified bank account.
In the event of defective performance, we will promptly notify you of the cause.
Neither party is liable for non-performance or partial performance due to force majeure. This refers to unforeseeable events beyond our control (e.g., war, earthquake, fire, disease, explosion, material/fuel shortages, accidents). The affected party must notify the other within 3 days of the force majeure event’s occurrence or cessation.
Withdrawal from Contracts (Consumer Rights)
If we distribute a Ticket for which you have a right of withdrawal under DIRECTIVE 2011/83/EU on consumer rights, we will facilitate its proper exercise.
However, please note that the right of withdrawal may not be exercised in certain instances outlined in Article 16 of DIRECTIVE 2011/83/EU, including:
Service contracts fully performed with your prior express consent, acknowledging loss of withdrawal right.
Sale of goods/services with prices tied to uncontrollable financial market fluctuations.
Sale of customized or personalized goods.
Sale of perishable goods or those with limited shelf life.
Sale of sealed goods unreturnable for health or hygiene reasons if unsealed after delivery.
Sale of goods inseparably mixed after dispatch.
Sale of alcoholic beverages with agreed price but delayed delivery due to market fluctuations beyond our control.
Contracts for urgent repair/maintenance where you expressly requested a visit, and additional services/goods are already covered by withdrawal rights.
Sale of sealed audio, video recordings, or computer software if unsealed after delivery.
Sale of newspapers, periodicals, or magazines (excluding subscription contracts).
Contracts concluded through public auction.
Provision of accommodation (other than housing), goods transport, car hire, catering, or leisure activities with a specified performance date/period.
Sale of digital content not on a tangible medium, where performance begins with your prior express consent, acknowledging loss of withdrawal right.
You can exercise your right of withdrawal by sending a clear declaration to us, potentially using the model declaration in Annex I, point B) of DIRECTIVE 2011/83/EU.
If we acknowledge your withdrawal, and you have returned the Ticket (if applicable) and opt for a refund, we will reimburse the entire amount paid, including transaction costs. We will process the refund using the same payment method you used. We will not inquire into the validity or potential rejection of the refund.
Business Partnership Purchase Rules
We may display information on our Platform about Tickets offered by our Partners and provide links to their ticketing websites for your purchases. The Partner is solely responsible for the information, content, and Tickets displayed on their website. We are not liable for any omissions in this data or for the Partner’s business conduct.
An agency relationship exists between us and our Partners, where we facilitate contracts between them and you. When you purchase a Ticket from a Partner, the sales contract is established directly between the Partner and you.
We are not liable for:
Inaccuracies or omissions in descriptive information (prices, details, cancellation conditions, etc.) provided by the Partner.
Services rendered or Tickets offered by the Partner.
Any personal injury, death, property damage, or other damages (direct, indirect, special, consequential, or punitive), losses, or expenses you experience or incur, including actions in law, errors, disputes, gross negligence, willful misrepresentation, omissions, defaults, misrepresentations, damages, or strict liability attributable (in whole or in part) to the Partner. This includes emergencies or events beyond our control.
The Partner is accountable for the accuracy of information they publish, and we disclaim any liability in this regard.
Copyright and Intellectual Property
You agree to respect and not violate our intellectual property rights, including the computer programs operating our Website.
All content on the Website, including data, information, images, descriptions, texts, graphics, design, appearance, and structural elements, is our exclusive property or we have the right to use it. This content is protected by copyright under Directive 2001/29/EC and relevant national legislation. Unauthorized use without our prior written consent (reproduction, distribution, adaptation, etc.) is a copyright violation and will lead to legal consequences.
You are permitted to link to our Website’s main page from other sites. However, links to internal pages require our prior consent, especially for linking to entire page content. Links must never present our Website or its content as part of another website.
You are strictly prohibited from reverse engineering, altering, or infringing on the source code or any other intellectual property rights of the Service Provider. Adapting or reverse engineering Website content or components is also forbidden. Using applications that modify or index the Website (e.g., search engines, reverse engineering tools) is expressly prohibited.
Unauthorized use will result in civil and criminal penalties and liability for damages. By using the Website, you acknowledge that we are entitled to a penalty for any unauthorized use of our content. The penalty is EUR 75 per image and EUR 5 per word. You acknowledge this penalty is not excessive.
Legal Information
In accordance with Article 5 of Directive 2000/31/EC on electronic commerce and relevant national legislation, please find our details below:
Service Provider Name: Malizblank s. r. o.
Registered Office: Nám. Sv. Imricha 923/21, 943 01 Štúrovo, Slovakia
Registration Number: 56728336
Tax Number: SK2122410444
Hosting Service Provider:
Company Name: Hosting.com
The contract established through Website use is free of charge, formed by accessing or using the Website in English. It is not a written contract and is not recorded by us.
In accordance with DIRECTIVE 2011/83/EU on consumer rights, we confirm that we have implemented the necessary security measures for Website operation and data protection. The displayed content is viewable in major operating system browsers.
Complaints Procedure
Our goal is to provide satisfactory service. If you have a complaint about our service or its performance, please contact us at the details specified in clause 58 (not provided in this document, please refer to our contact page on the website for this information).
We will promptly investigate oral complaints and take corrective action. If you disagree with the resolution, we will document your complaint and our stance, providing you a copy via email. If immediate investigation is not feasible, we will document the complaint and send a copy via email.
We will respond to written complaints via email within 30 days, providing reasons for rejection if applicable. We will retain a copy of the response for 3 years for supervisory authorities.
If you are a consumer and are not satisfied with the outcome of our complaint handling, you may contact the following consumer transaction mediation bodies in Slovakia:
Slovenská obchodná inšpekcia
Address: Prievozská 32 Bratislava, 82799 Slovakia
Email: adr@soi.sk
Website: http://www.soi.sk
Telephone: +421258272123
Spoločnosť ochrany spotrebiteľov (S.O.S) Poprad
Address: Bajkalská 2335/3 Poprad, 05801 Slovakia
Email: info@sospotrebitelov.sk
Website: http://www.sospotrebitelov.sk
Telephone: 0042152 2861300
Združenie na ochranu práv občana – AVES
Address: Jána Poničana 9 Bratislava, 841 08 Slovakia
Email: zdruzenie.aves@centrum.sk
Website: http://www.zdruzenieaves.sk
Telephone: 0907 908 869
Conciliation bodies offer faster and more cost-effective out-of-court dispute resolution, aiming for agreement between parties. Their decisions are non-binding without an acceptance declaration. They can advise on consumer rights and obligations upon request.
You can also use the EU online dispute resolution platform for consumer complaints, which requires simple registration on the European Commission’s platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=HU
We have a duty to cooperate in conciliation board proceedings. This includes sending a reply letter to the conciliation body and, if we have a seat or establishment in the county, ensuring attendance of a person authorized to negotiate a settlement at the hearing.
As a last resort, you can take the matter to the competent Slovak court. Documentary evidence is essential.
Final Clauses
The sales contract under these GTC establishes a sales contract relationship only, not an employment relationship.
We both acknowledge that statements communicated via SMS or email are equivalent to written communications. We agree to communicate primarily electronically, using the email addresses you provided for purchase and our official email address (admin@louvreticketreserve.com). We both commit to maintaining these email addresses and regularly checking messages. Electronic statements sent to the designated email address are considered communicated on the working day following dispatch. Statements sent by registered mail are considered communicated on the 5th working day following the dispatch date on the coupon.
We both agree to inform the other party of any changes to our registered data (address, registered office, representatives, bank account, personal data) within 3 days of the change.
You declare that the contract was concluded and your statements were made without error or false assumptions, reflecting your genuine and actual decision.
If any provision of these GTC is invalid or unenforceable, it will not affect the validity of the remaining provisions. We undertake to replace any invalid or unenforceable provision with a valid and enforceable one that aligns as closely as possible with the original spirit and purpose.
These GTC constitute a single statement of intent for the described transactional purpose. Sectioning and subheadings are for reading convenience only and do not affect content, interpretation, application, or intended purpose.
Oral or written statements, authorizations, objections, and agreements made during pre-contractual consultations and negotiations are not binding. We both declare that we will not conceal any fact or circumstance relevant to the sales contract and its conclusion.
We reserve all rights to distribute and copy any part of our Website by any means. Unauthorized use of our Website’s content (reproduction, distribution, adaptation, etc.) without our prior written consent is prohibited under Copyright Act and will lead to civil and criminal penalties and liability for damages. By using the Website, you acknowledge that we are entitled to a penalty of EUR 75 per image and EUR 5 per word for any unauthorized use of our content. You acknowledge this penalty is not excessive.
If we do not exercise our rights under these GTC, it does not constitute a waiver of those rights. Any waiver of a right must be an express written declaration. Occasional failure to strictly adhere to any term does not waive our right to subsequent strict adherence.
These GTC and the sales contract are governed by Slovak law. All disputes will be settled amicably. If an amicable settlement is not reached, the competent courts of Slovakia shall have exclusive jurisdiction.
The current version of the GTC will be published on the Website. In case of dispute, the latest version published on the Website will prevail.
For matters not regulated in these GTC, we will adhere to Slovak laws and regulations and applicable authority provisions concerning our business activities, especially the Slovak Civil Code.
Please only purchase Tickets if you agree to the above terms.
These General Terms and Conditions are effective from October 29, 2024.
To download and view these Terms and Conditions in a printer-friendly format, please click here (link to be provided).
Slovakia, October 11, 2024.